Privacy policy
Last Updated: September 21, 2026
At FÄDEN, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how FÄDEN (“we”, “us”, or “our”) collects, uses, stores, and shares your information when you visit our website, place an order, contact us, or otherwise use our services.
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with FÄDEN, we may collect information such as:
- Your name
- Email address
- Billing and shipping address
- Phone number provided during checkout
- Order and transaction information
- Products viewed, added to cart, or purchased
- Payment-related information
- Exchange and customer-support information
- Device, browser and IP information
- Website usage and interaction information
- Information you voluntarily provide when contacting us
Payment information may be processed by Shopify and/or our authorised payment service providers. FÄDEN does not necessarily directly receive or store complete payment-card details.
2. How We Use Your Information
We may use your information to:
- Process, confirm and fulfil your orders
- Arrange shipping and delivery
- Provide Cash on Delivery where available
- Process eligible size exchanges
- Communicate order and delivery updates
- Respond to customer-support enquiries
- Detect or prevent fraudulent or suspicious transactions
- Improve our website, products and customer experience
- Maintain appropriate business and transaction records
- Send marketing or promotional communications where permitted
- Comply with applicable legal and regulatory requirements
3. Orders, Shipping & Exchanges
When you place an order, we use the information you provide to process your purchase and arrange fulfilment and delivery.
Relevant information may be shared with logistics providers, payment processors, Shopify, and other service providers where necessary to complete your order.
For an exchange request, we may use your order information and communications, including photographs or videos voluntarily provided by you, to review and process your request.
FÄDEN currently follows a No Refund Policy for confirmed customer orders, subject to our Return & Exchange Policy and any rights or remedies required under applicable law.
4. Cash on Delivery
Cash on Delivery (“COD”) may be available for eligible orders and locations.
Where COD is selected, relevant order and contact information may be shared with our logistics and delivery partners to process and deliver your order.
Applicable COD charges, if any, will be displayed or communicated during the ordering process.
5. How We Share Your Information
We do not sell your personal information as a standalone product.
We may share information where reasonably necessary with service providers that help us operate our store, including:
- Shopify
- Payment service providers
- Courier and logistics partners
- Website and technology providers
- Customer-support providers
- Analytics providers
- Marketing and advertising platforms
We may also disclose information where required by applicable law, legal process, regulatory authorities, or where reasonably necessary to protect our rights, customers, or services.
These third parties may process information according to their own privacy policies and applicable laws.
6. Shopify
Our store is powered by Shopify.
Shopify may collect and process certain personal information when you access or use our store in order to provide its e-commerce services and related functionality.
Information submitted through our store may therefore be processed by Shopify and relevant service providers as necessary to operate the store.
Shopify's handling of personal information is also subject to its own applicable privacy terms and policies.
7. Cookies & Similar Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, measure performance, and support advertising or marketing activities.
Depending on your browser and applicable requirements, you may be able to manage certain cookie preferences through your browser or available website controls.
Disabling certain cookies may affect some website features.
8. Marketing & Advertising
Where permitted, we may use your information to communicate information about FÄDEN products, launches, collections, offers, or other updates.
We may also use advertising and analytics technologies to understand how customers interact with our website and advertisements.
You may unsubscribe from promotional emails using the unsubscribe option included in eligible marketing communications.
Even if you opt out of marketing communications, we may still contact you regarding orders, shipping, exchanges, security matters, or other service-related communications.
9. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Customers are also responsible for keeping any account credentials and access information confidential.
10. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Process and maintain order records
- Provide customer support
- Resolve disputes
- Prevent fraud
- Meet operational requirements
- Comply with applicable legal, tax, accounting, or regulatory obligations
Retention periods may vary depending on the type of information and the purpose for which it was collected.
11. Your Privacy Choices & Rights
Depending on applicable law and your circumstances, you may have certain rights regarding your personal information, which may include requesting access to, correction of, or deletion of eligible personal information.
Certain information may need to be retained where required for legitimate business, transaction, fraud-prevention, dispute-resolution, or legal purposes.
For privacy-related requests, contact us at:
We may need to verify your identity before processing certain requests.
12. Children's Privacy
Our products and services are not intended to knowingly collect personal information from children who are not legally permitted to use or purchase through our services without appropriate consent.
If you believe personal information relating to a child has been provided to us inappropriately, please contact us.
13. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.
FÄDEN does not control the privacy practices of independent third parties. We recommend reviewing their respective privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, operational practices, or applicable requirements.
When changes are made, the updated version may be published on this page along with a revised “Last Updated” date.
We recommend reviewing this Privacy Policy periodically.
15. Contact Us
For questions regarding this Privacy Policy, your personal information, or privacy-related requests, please contact:
FÄDEN
Email: hellofaden@gmail.com