Shipping policy
Last Updated: September 2026
Thank you for shopping with FÄDEN. We aim to process and deliver your orders as smoothly as possible.
Order Processing
Orders are processed after successful order confirmation.
Processing and dispatch timelines may vary depending on product availability, order volume, holidays, sales, or other operational circumstances.
Delivery
Estimated delivery timelines may vary depending on your delivery location, courier availability, and other factors outside our direct control.
Where available, estimated shipping or delivery information will be displayed during checkout, communicated after your order is confirmed, or provided through order tracking.
Please ensure that your complete delivery address and contact details are correct before placing your order.
Shipping Charges
Shipping charges, if applicable, may vary depending on the order value, delivery location, shipping method, or ongoing promotional offers.
Any applicable shipping charges will be displayed at checkout before you place your order.
Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and serviceable locations.
An additional COD handling fee may apply. Any applicable COD charges will be clearly displayed at checkout before the order is placed.
COD availability may vary depending on your delivery location and other order-related factors.
Delivery Delays
Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, high order volumes, operational disruptions, or circumstances beyond our reasonable control.
FÄDEN will make reasonable efforts to assist customers in case of significant delivery issues.
Failed Delivery
Customers are responsible for providing accurate delivery information and being available to receive their orders.
Repeated failed delivery attempts, refusal to accept COD orders, or incorrect/incomplete addresses may result in the order being returned to us.
Additional shipping charges may apply if re-shipping is requested.
Order Tracking
Where tracking is available, tracking details will be shared after your order has been dispatched.
For shipping-related queries, contact: