Refund policy

Last Updated: September 2026

At FÄDEN, we want you to be confident about your purchase. Please review the product description, size chart, colour, quantity, and other product details carefully before placing your order.

No Refunds

All purchases made with FÄDEN are non-refundable once the order has been confirmed.

We do not provide refunds to the original payment method, including cash, bank transfer, UPI, debit card, credit card, or any other payment method.

Please choose carefully before ordering, as refunds will not be provided once your order is confirmed.

Size Exchanges

Eligible apparel products may be exchanged for a different size, subject to availability.

The product must be unused, unworn, unwashed, and returned in its original condition with all tags and original packaging intact.

An exchange handling and/or shipping fee may apply. Any applicable charges will be communicated to you before the exchange is processed.

Exchange requests must be made within the eligible exchange period mentioned on our website or communicated at the time of purchase.

All exchanges are subject to stock availability. If the requested size is unavailable, please contact us at hellofaden@gmail.com for available options.

Sale & Discounted Products

Products purchased during a sale, promotional offer, or using a discount code are not eligible for return or refund.

Size exchanges may be available for eligible products, subject to stock availability and applicable exchange charges.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at hellofaden@gmail.com as soon as possible after delivery.

Please include your order details along with clear photographs and/or videos showing the issue so that our team can review your request.

Eligible cases will be resolved through an appropriate replacement or exchange at the discretion of FÄDEN.

Non-Eligible Products

Products showing signs of wear, washing, alteration, damage caused after delivery, missing tags, stains, odour, or products not returned in their original condition may not be accepted for exchange.

For hygiene and quality reasons, certain product categories may also be excluded from exchanges where applicable.