Terms of service

Last Updated: September 2026

Welcome to FÄDEN.

These Terms of Service govern your use of the FÄDEN website and your purchase of products offered through our online store. By accessing our website or placing an order, you agree to these Terms.

Online Store

Our online store is powered by Shopify.

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

Product Information

We make reasonable efforts to display product descriptions, images, colours, sizes, pricing, and other information as accurately as possible.

However, colours and appearance may vary slightly depending on your device, display settings, lighting, photography, or manufacturing variations.

Customers are responsible for reviewing product information and the applicable size chart before placing an order.

Pricing

Product prices are displayed on our website and may be changed from time to time without prior notice.

Any applicable shipping, COD, or other charges will be displayed or communicated where applicable before the order is completed.

Promotional offers, discounts, and prices may be modified or discontinued at our discretion.

Orders

Submitting an order does not necessarily guarantee acceptance or fulfilment.

FÄDEN reserves the right to refuse or cancel an order in circumstances including product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues, or other legitimate operational reasons.

If FÄDEN cancels a prepaid order before fulfilment, any amount collected for that cancelled order will be appropriately reversed/refunded through the applicable payment process.

Customer Information

You agree to provide accurate, current, and complete information when placing an order.

FÄDEN will not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

Payments

Available payment methods will be displayed at checkout.

Cash on Delivery may be available for eligible orders and locations and may carry additional charges displayed during checkout.

Returns, Exchanges & Refunds

Purchases are subject to our Return & Exchange Policy.

FÄDEN follows a No Refund Policy for confirmed customer orders, except where a refund/reversal is required because FÄDEN itself cancels a prepaid order or where otherwise required under applicable law.

Eligible size exchanges may be offered according to our Return & Exchange Policy.

Intellectual Property

Unless otherwise stated, the FÄDEN name, branding, logos, website design, original photographs, graphics, text, product presentation, and other original content appearing on our website are owned by or licensed to FÄDEN.

Such content may not be reproduced, copied, distributed, or commercially exploited without appropriate permission.

Third-Party Services

Certain features of our store may rely on third-party service providers, including Shopify, payment providers, logistics partners, and other technology providers.

Their services may also be subject to their respective terms and policies.

Limitation of Liability

To the extent permitted by applicable law, FÄDEN will not be liable for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable law.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, operations, or applicable requirements.

The latest version will be made available on our website.

Contact

For questions regarding these Terms, please contact:

FÄDEN
Email: hellofaden@gmail.com